Privacy Policy

Privacy Policy

Last Updated: July 10, 2026

Palermo Realty & Development, referred to in this Privacy Policy as “Palermo Realty,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, submit a form, inquire about a property or service, or communicate with us by email, telephone, or text message.

By using this website or providing information to Palermo Realty, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Telephone number
  • Mailing or residential address
  • Property or rental preferences
  • The property, apartment, townhome, storage unit, banquet room, or service you are interested in
  • Information included in rental, maintenance, registration, renewal, pet, vehicle, move-in, move-out, or other property-related requests
  • Communications, questions, comments, and other information you submit to us
  • SMS or text messaging consent and opt-in information

We may also automatically collect limited technical information when you use our website, such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of visits
  • General website usage and interaction information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and inquiries
  • Provide information about available apartments, townhomes, patio homes, storage units, banquet rooms, and other properties or services
  • Schedule property tours or appointments
  • Process rental, property management, maintenance, renewal, registration, or related requests
  • Communicate with current and prospective residents, tenants, customers, property owners, vendors, and other contacts
  • Send service-related email or text message communications
  • Maintain and improve our website, properties, services, and customer experience
  • Protect the security and integrity of our website and business operations
  • Maintain appropriate business records
  • Comply with applicable laws, regulations, legal proceedings, and governmental requests

Text Messaging and SMS Consent

When you provide your telephone number and consent to receive text messages from Palermo Realty, we may use that number to send informational or customer-care communications related to your inquiry, property, rental, appointment, account, maintenance request, application, or other relationship with Palermo Realty.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. These parties may include platform providers, telecommunications carriers, phone companies, and other vendors that assist us with the delivery, routing, management, or support of text messages.

Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing or renting any property, product, or service.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact Palermo Realty at 814-835-6757.

How We Share Information

We may share personal information in the following circumstances:

Service Providers

We may share information with service providers that perform services on our behalf, such as:

  • Website hosting and maintenance providers
  • Property management and rental software providers
  • Email and text messaging platforms
  • Telecommunications carriers
  • Website analytics providers
  • Information technology and security providers
  • Payment, accounting, legal, or professional service providers

These providers may access information only as reasonably necessary to perform services for Palermo Realty.

Business and Property Operations

We may share information with employees, agents, property managers, maintenance providers, contractors, or other parties involved in responding to your request or providing property-related services.

Legal and Safety Requirements

We may disclose information when we believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process
  • Respond to a government or law enforcement request
  • Enforce our agreements, policies, or legal rights
  • Protect the rights, property, safety, or security of Palermo Realty, our residents, customers, website users, or others
  • Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or other business transaction involving Palermo Realty.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, remember preferences, measure website performance, and improve our services.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and property records, resolve disputes, enforce agreements, and satisfy legal, accounting, or reporting requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Palermo Realty is not responsible for the content, security, or privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Your Choices

You may contact us to:

  • Request that we update or correct personal information you provided
  • Ask questions about how your information is used
  • Withdraw consent for nonessential communications
  • Opt out of marketing emails by using the unsubscribe instructions included in the message
  • Opt out of SMS messages by replying STOP

Certain information may need to be retained when required for legal, operational, contractual, property management, or recordkeeping purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of the website after an updated Privacy Policy is posted signifies your acknowledgment of the revised policy.

Contact Us

For questions or concerns regarding this Privacy Policy or Palermo Realty’s privacy practices, contact:

Palermo Realty & Development
2906 Copperleaf Drive
Erie, PA 16509

Phone: 814-835-6757

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